Privacy Policy

Types of Information Collected

1.1 Identity and Contact Information

During account registration, 7000bet collects the following information:

• Full name (as per national ID card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Permanent address
• National ID card or passport number (for identity verification)

1.2 Financial Information

To process transactions and prevent fraud, we collect:

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction records related to bonuses and rewards

1.3 Gaming Activity Information

To improve the platform and ensure responsible gaming, we keep records of:

• Play history and betting patterns
• Session duration and login information
• Types of games used and frequency
• Detailed records of amounts won and lost

1.4 Technical Information

Automatically collected to ensure security and monitor service quality:

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Website navigation information

How Information is Collected

7000bet collects information through various methods. Each method is carried out transparently:

2.1 Information Provided Directly

Information is collected directly when you create an account, fill out a form, contact us via live chat, or send an email. This information is provided with your consent.

2.2 Automatic Collection

When you use our website or app, technical information is automatically collected through cookies, log files, and similar technologies.

2.3 Information Received from Third Parties

Information may be collected from reliable third parties when needed for identity verification or fraud prevention. This is done only in specific circumstances and in limited amounts.

Purpose of Using Information

The information collected is used for the following purposes:

3.1 Account Management and Verification

This information is used to confirm your identity, keep your account active, and complete security verification processes including OTP.

3.2 Transaction Processing

Financial information is used to successfully process deposit and withdrawal requests and to communicate with the relevant payment service providers.

3.3 Customer Service

Your information and activity history are used to resolve your issues through 24/7 live chat and email support.

3.4 Security and Fraud Prevention

Technical information is analyzed to detect suspicious activity, prevent unauthorized access, and maintain platform security.

3.5 Ensuring Responsible Gaming

Gaming behavior is monitored to identify problematic patterns and provide support when needed. 7000bet is deeply committed to responsible gaming.

3.6 Service Improvement and Personalization

Anonymous analytics are used to present content and offers according to your preferences, improve the platform's technical quality, and develop new services.

3.7 Compliance with Legal Obligations

Information may be used to comply with applicable laws and regulations, meet record-keeping obligations, and cooperate with any legal process.

Sharing Information with Third Parties

7000bet does not sell your personal information. However, information may be shared with the following parties in specific circumstances to provide services:

4.1 Payment Service Providers

Limited financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking institutions. These institutions follow their own strict privacy policies.

4.2 Technology and Security Service Providers

Technical information may be shared with contracted technology partners for server management, cybersecurity, and fraud detection services.

4.3 Game Software Providers

Specific session information may be shared with Evolution, Pragmatic Play, PG Soft, JILI, and other game studios to ensure smooth game operation.

4.4 Legal Authorities

Information may need to be provided to government and legal authorities due to court orders, legal processes, or legal obligations.

Cookies and Tracking Technologies

5.1 What are Cookies

Cookies are small text files stored in your browser. Various types of cookies are used on the 7000bet website.

5.2 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — without these, the service does not function properly.
• Functional Cookies: Used to remember your language preference, theme settings, and other personal preferences.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the website are used most.
• Security Cookies: Used to detect suspicious activity and unauthorized access from multiple devices.

5.3 Cookie Control

You can control or delete cookies by changing your browser settings. However, disabling essential cookies may cause some services to not function properly.

Data Storage and Security

6.1 Retention Period

Information is retained for as long as your account is active and for as long as necessary after that to meet legal obligations. Financial transaction records are kept for a mandatory period.

6.2 Technical Security Measures

7000bet takes the following measures to keep your information secure:

• SSL Encryption: All data transfers are completed through encrypted connections.
• Encrypted Database: Sensitive information is stored in encrypted format.
• Limited Access: Only authorized personnel can access information on a need-to-know basis.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Verification: Two-step verification including OTP for account security.

6.3 Steps to Take in Case of a Data Breach

If a data breach occurs, affected users will be notified as quickly as possible and immediate action will be taken to minimize damage.

Protection of Minors' Information

All services at 7000bet are strictly for individuals aged 21 and above. We do not knowingly collect any information from persons under the age of 21.

Age is verified at the time of account registration. If any minor's information is accidentally collected, it will be deleted as soon as it comes to our attention and the associated account will be closed.

If a parent or guardian believes their child's information is held by us, please contact us at [email protected].

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You may ask what information we hold about you and how it is being used.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected or updated.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period.

8.4 Right to Object to Processing

You can object to the use of your data for specific purposes, particularly for marketing communications.

8.5 Right to Data Portability

You can request a copy of the data you have provided in a common format.

8.6 Right to Withdraw Consent

For data processed on the basis of consent, you may withdraw that consent at any time. This will not affect the validity of any processing carried out before the withdrawal.

Data Transfer

7000bet's servers and data infrastructure may be located in various countries. When your data is transferred to another country for use, this privacy policy continues to apply.

For international data transfers, the necessary contractual safeguards are put in place to ensure your data is equally protected regardless of where it is processed.

Policy Changes

7000bet reserves the right to update this privacy policy at any time. The method of notification will be determined based on the nature of the change:

10.1 Significant Changes

If there is a fundamental change to how data is collected, used, or shared, you will be notified by email or an on-platform notice at least 30 days in advance.

10.2 Minor Changes

Minor changes for language clarity or legal terminology may be updated directly on this page. The "Last Updated" date at the top of the page is always kept current.

10.3 Continued Use After Changes

If you continue using the service after being notified of policy changes, you will be considered to have accepted the updated policy. If you do not agree with the changes, you may request to close your account.

Contact

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us. You can learn more about us on our About Us page.

If you have general questions about our services, visit our FAQ section — common questions are answered there in a straightforward way.